Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return or exchange, please email us at orders@dizzygirl.ca within 30 days of receiving your order. Please include your Order Number and the reason for your return.

 

Return Address
To protect the privacy of our design studio, our full return shipping address is not published publicly on our website. Once your return request is reviewed and approved via email, we will provide you with the dedicated Canadian mailing address and secure packaging instructions for your return shipment.

Items sent back to us without first requesting a return will not be accepted.

 

Return Shipping Costs
Customers are responsible for the cost of return postage for all standard returns and size exchanges. Return shipping costs are non-refundable. If an item arrives damaged or there was an error with your order fulfillment, Dizzy Girl will cover all replacement and return shipping fees.

You can always contact us for any return question at orders@dizzygirl.ca. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@dizzygirl.ca.